Alibaba founder Jack Ma believes one fundamental difference between people and machines is the key to managing the age of automation effectively.
If executives want their employees to have fulfilling jobs in the future, they need to stop making them feel like they are competing with machines, he says.
Ma, founder and executive chairman of the Chinese e-commerce giant, believes a key skill is significantly more important than IQ or even EQ, and that is “LQ”, or what he calls “the love quotient”.
LOVE QUOTIENT = LQ
“If you want to be respected, you need LQ,” Ma said at the Bloomberg Global Business Forum late last year.
As automation and artificial intelligence begin to encroach on routine jobs, Ma – a former teacher – says we need to be looking at how employees are being trained, and ensuring that their innate humanity and creativity is being encouraged.
Source: Business Insider